FAQ

FAQ

If you have a question about air freight delivery service or our company, take a look at our frequently asked questions. If you can't find the information you need, feel free to contact Ryan Air.

Q?

Do you ship out of Anchorage?

A.

We offer general and priority shipments for small packages and letters from Anchorage to Aniak and Unalakleet. On-demand charter services out of Anchorage are also available. 
If you’re interested in shipping regular freight out of Anchorage or Fairbanks to our hub stations, we recommend you contact one of the following mainline freight companies:
Northern Air Cargo
Everts Air Cargo
Lynden Air Cargo
Alaska Airlines Cargo

Q?

Do you offer trucking services?

A.

No. We ship air cargo only. However, at our stations, we charge a small fee for local freight delivery.

Q?

Are you hiring pilots? Who do we contact?

A.

When pilot positions are open and applications are being accepted, a job posting will appear on our jobs page.
Please contact Tom Crandall, Chief Pilot at tcrandall@ryanalaska.com or 907.562.2227 to inquire about job openings. 

Q?

Do you have charter services?

A.

Yes. Rates vary depending on the aircraft. See our charter services for more information.

Q?

Can you fit a car into your Casa Aircraft?

A.

Yes, but the dimensions are for smaller vehicles; 67" high by 67" wide.

Q?

Who serves as the rural shipper for UPS or FedEX?

A.

Ryan Air has a contract with UPS only to deliver UPS parcels at our seven stations and to the villages served out of each hub.

Q?

Do you carry passengers?

A.

We provide scheduled passenger flights between Anchorage and Aniak, and Anchorage and Unalakleet. We also have scheduled service to some villages from Aniak, Bethel, St. Mary's, and Unalakleet. Please visit our passenger schedules page for more information, or click here to book. 
Statewide charters are also available. To book a charter or for more information call 907-562-2227. 

Q?

Where and how do I get a Refund?

A.

Please call the station of booking to request a refund or cancellation, or to check on the status of a refund.
Refunds may take up to 10 business days to process.